Frequent Party Rental Questions
3 Monkeys Inflatables is your Party & Event Rental leader in York, Lancaster & Harrisburg Area
Please ensure you read through our FAQs below. If you have further questions please get in touch with our office.
How many people can use the inflatable at one time?
Standard (LG) Bounce House 15x15, 8 kids, or 800 pounds, whichever is exceeded first.
Combo: 10 kids or 1000 pounds, whichever is exceeded first.
Slides: 3 at a time (one on the slide, one on the ladder, and one on top)
Obstacle Courses, Playground type: typically up to 8 kids or 800 pounds.
Obstacle Course: Race: 2 players at a time racing against each other.
* Keep in mind that all participants should be grouped together by size allowing them to play with like sizes.
What does delivery include?
Do we have to be present for a drop-off? What do I need to have ready for the delivery?
At the time of setup, we will bring the extension cords and the surface setup equipment, (please be sure you accurately told us if the setup is on grass or asphalt, or indoors as this is different equipment needed for setup). At that point, we will figure out the location of the equipment, make sure power is within 50 ft and secure everything down. Once that is complete we will go over the contract, Operator Instructions, and collect payment. (We accept cash or credit card as final payment) (Business/School Checks are accepted as well- no personal checks please)
We will then leave you with the equipment for the extent of your event. If you have any questions or issues please make sure you contact the office during your rental to give us the opportunity to remedy them for you.
Do we have to be present for pickup?
I have never rented an inflatable before. What requirements do I need for the rental?
The Inflatables (moon bounces) can be set up on Grass, Concrete, Asphalt, or Indoors) You need a relatively level surface free of rocks, sticks, branches, rough debris, and fecal material. You will need a power source for your blower within 50 feet of the inflatable. If you are renting a unit that requires water you will also need a hose to reach where you are planning on putting the inflatable. Please check out our first-time renting with us page for more information and tips & tricks to make your rental a huge success!
You are responsible for providing an attendant/monitor for the inflatable(s). Each Inflatable is required to have a dedicated attendant/monitor. Attendants can be rented for an additional charge on our website.
How much space is required for setup?
Do you need a deposit to reserve my Inflatable Rental?
Do you set up in Parks?
Do you offer overnight rentals?
Yes. We do offer overnight rentals. This is not something we do often.
We don't like to leave any of our units out overnight not being used. This opens our inflatable up to so much mold/mildew to grow. Once they are deflated and dew, elements, and animals are all able to get to the inflatable and offer either visible damage or invisible damage (such as mold/mildew).
In comparison to those other companies who rent their inflatables overnight all the time, it is comparing quality with quantity. We care about your health & your child's health. We do our best to provide you with a fun quality clean & sanitized unit. We do this by keeping up standards, and not changing our beliefs or principles just to make a buck.
We hope we earn your business and you recognize that we won’t sacrifice quality to make a few bucks. Occasionally however we do allow overnight rentals with a charge of $40 for the overnight rental (this allows us the ability to get it out and clean it at the shop) However keep in mind that is during our hours of 10 pm-7 am when available (it is not always available) Keep in mind we would need to verify it's in a safe location and you would still have to be able to ensure the safety of the unit while it's rented overnight. WE DO ASK THAT YOU CONTACT US IF YOU ARE INTERESTED IN KEEPING IT OVERNIGHT SO WE CAN VERIFY IT'S AVAILABLE AND ABLE TO BE RENTED OVERNIGHT.
By all means, if your event is inside or you will be using the inflatable the entire night...Please call us and we will provide you with a price quote for you to rent our inflatable overnight.
Do you offer multi-day rentals?
As far as multi-day rentals we do provide these to our customers with a discount, in most cases, these types of rentals are inside in a secure location, however, there are times where we might have an event that requires outside overnight rental in a secure area, or residential rental.
At that point, we would provide a tarp to blanket the inflatable to provide shelter overnight when not in use, so the inflatable will be able to stay put for the next day's event.
I heard you have a great weather policy. Can you tell me about it?
Our deposits are non-refundable. However, if they are calling for a substantial amount of rain as defined below. There are absolutely no fees should you need to reschedule your date, due to excessive rain, heavy winds, or snow conditions, as long as it is done by the night before your party no later than 3:00 pm, as defined below AND falls in our weather policy criteria, and would results in as follows.
If you cancel with a weather-related issue that falls in our weather policy then we will reschedule you at no additional fee with nothing at all loss to your event date. It will be for the same equipment, or you can alternatively agree to just take a raincheck for the full amount paid and use the raincheck within 1 year of issue, with a similar order of the same subtotal amount. If you choose not to reschedule and don't want a raincheck, then we will issue you a refund less the non-refundable deposit, and less 6% credit card processing for the remainder of the balance.
If you choose to cancel an event in advance of 3 p.m. the day before your event, because of a concern with the weather at that time, refunds will be issued according to the 24-hour outlook on weather.com. (For example, if you choose to cancel an event on Wed for a Sat. event because the forecast is at 60% rain and the weather improves by Friday to 30% chance of rain, no refund will be issued for your remaining balance) Full payment is required for any cancellations made after 5:00 pm.
PLEASE NOTE: The local forecast almost always includes isolated showers, thunderstorms, etc. That is to be expected when we have excessive heat. Please make certain you are consulting hourly forecasts on a trusted weather reporting website such as http://www.weather.com. This is what we use.
Rainy/Snow conditions warranting cancelation/under our policy are described as follows:
- 60% chance of rain during your party/event time for over 50% of your event time.
- Snowfall predicted at least a 60% chance for over 50% of your event time.
- The 60% or higher chance of rain/snow must be within 24 hours in advance of your party. A forecast predicting a higher than 50% chance of rain farther out than 24 hours is too far out to rely on the predictability of the forecast.
- If you decide to take the inflatable/moonbounce and it begins to rain, simply shut down the power until it stops. When the passing shower passes you can re-inflate the inflatable, taking care to wipe down the surface inside to ensure there is no water to slip on.
- If it begins to start getting windy while in use, simply shut down the power until it stops. Operating an inflatable in winds over 20 mph is unsafe, and should not be done. Please wait until the winds calm, and then it is safe to re-inflate and use again.
*All cancelations under 60% chance are at the discretion of management.
We have rented from companies in the past that have brought some really dirty jumps. Are these things always dirty?
No! It is the worst to expect this wonderful bounce house to arrive that looks just like the picture you rented, and find the company shows up with a filthy dirty unit!
3 Monkeys Inflatable provides clean, sanitized Inflatables. In fact, you will notice our staff in the field spot clean at setup and then when we tear down our staff vacuums out the inflatable on-site and cleans/sanitizes it on-site upon pickup. If the inflatable is wet we schedule it on our sheet to come out during the week to be completely dried and cleaned.
We also spot-check at the shop during the week to ensure our standards are being met. It's our top priority to provide you with clean, in great condition units as well as provide you with great customer service. Take a look at all of our reviews online to see how much our customers comment about how clean our units are!
What is your cancelation policy?
Below is a list by the type of cancelation you are inquiring about.Reschedule Credit/Raincheck / Cancellation Policy
We do not give refunds for cancellations or any reasons. We carry limited quantities of each product, and our equipment is often reserved weeks or months in advance for parties or events. We also purchase equipment in advance based on current orders to meet demands. By reserving equipment for your party, we place that equipment out of service from anyone else being able to rent it. Because we understand that life happens, any cancellations done within 30 days from the date your ‘order placed’ email was received AND 30 days out from your event date, we do offer a 50% reschedule credit (of whatever amount you already paid) good for use on an event occurring up to 1 year of the cancelation date on an event of the same value. Please keep in mind that any cancellations on orders that have been booked for more than 30 days will not be issued any type of rescheduled credit. This includes the removal of any items on a pre-existing order. We ask that you do not book anything you are unsure you want for your event. If you choose to pay the full balance at the time of booking, and later decide to cancel, you are at risk of losing 50% of your full payment based on the terms above.Weather/ Cancellation Policy
The deposits are always non-refundable even for weather. Cancellations are given credit with our company which is good for up to 1 year on an event of equal or higher value. Please refer to the weather cancelation policy to check if your event falls under our weather policy.
Do you book equipment for rain dates?
I'm sorry we don't. I wish we could but that would mean we would have to reserve items on two separate days which eliminates the item from our inventory twice. What we can do on days that are not closed (meaning we are at max capacity) is we can usually swap out the day to your rain date (understanding that nothing is booked or guaranteed to be in stock on that date) as long as we have it available...keep in mind we will do whatever we can to try to accommodate your needs even if it means us going above and beyond to pick a more expensive unit to ensure we have items for your day. On days marked closed, we will ask you to pick a different rain date if you are needing to change your event date.
Keeping in mind we get questions all the time if you can use a bounce house if it gets wet, and we definitely do allow you to use the bounce house if it gets wet from the rain, with the recommendation that you use it with caution that you will need to test the vinyl and see if it seems to become slippery from the rain, and if so have someone go through the bouncy castle and dry it out with a beach towel to stop the inflatable bounce from being slippery. We also do not allow use if the rain is accompanied by lightning and thunderstorms, as that is unsafe and cannot be used until the storms pass by with no risk to life and limb. The recommendation is that you can resume activities thirty minutes after the last thunder is heard. Using the "30-30 Rule" is an effective rule of thumb for kids' safety.
Do you allow customer pickups?
How long do I have the rental for?
Can you explain a damage waiver to me?
For 10% of your total rental fee, we will waive any unintentional damage that happens to our equipment during your rental, excluding intentional damage and theft. Unintentional damage EXCLUDES the following: silly string, gum, paint, markers or pens, cuts, slices, punctures by sharp objects such as but not limited to pets, shoes, or sharp objects, and damage from fireworks and cigarettes. As a frame of reference, burst seams, vinyl tears, handles ripped off, etc., would be included and covered under this damage policy.
Please note this is a non-refundable fee except in the event of inclement weather cancellations where they fall under our weather policy. Thank you.
Can your drivers, setup crew, and attendants accept tips?
What are your procedures in regard to Coronavirus?
We have researched cleaners that are considered to be recommended cleaners against coronavirus and us happy to find that the Lysol All Purpose cleaner that we have always used on our Inflatables, Games & Attractions is one of the listed products for Novel Coronavirus Fighting Products. As always we will continue to sanitize and clean our attractions with the same level of care you are used to with a spot cleaning at the setup that will become a more thorough cleaning of all the inside surfaces and then again when we come back our regular deep clean at pickup will continue to be something we will continue to do. We have gotten a few questions regarding policies surrounding the cancelation of your event.
We do ask that you contact us if you have any concerns regarding our cleaning of the items. We feel that this can be greatly impacted if you follow the CDC-recommended preventive actions such as washing your hands with soap and water for 20 seconds with hand sanitizer with at least 60% alcohol. Avoid touching your nose, eyes, and mouth. Use household wipes and spray disinfect doorknobs, light switches, and frequently touched items/objects. We encourage our customers to add a table with hand sanitizer at the entrance of each attraction and require participants to wash their hands. We also encourage you to ask any guests with obvious colds or anyone that has been around anyone who is sick to not attend your event to ensure everyone stays healthy and safe. 3 Monkeys Inflatables also has added new rental items to help you manage your events with more care to keeping hands clean so we are now offering hand washing stations, anti bac stations, along with a new germ buster cleaning service that we can offer for on-site cleaning in between uses. Give us a call or email us for more details.